In light of the catastrophic Coronavirus pandemic that is currently affecting our lives & travel plans we want you to have complete confidence that should this situation go on for longer than expected, you and your money are safe.
Therefore, we have implemented the following:
Refundable Deposits Until September (and amendable thereafter)
An Insurance Policy Option Including Covid-19 Coverage
Thorough Cleaning Practices For Our Staff & Chalets
Please see below for further details.
All deposits for bookings taken from 17th April 2020 onwards will be fully refundable until 1st September 2020 for any reasonable reasons relating to the COVID-19 Pandemic. These include legitimate worries (backed up with compelling evidence from government or government approved authorities) that your travel is likely to to not go ahead for your intended dates.
Any refund request must be made in writing to firstname.lastname@example.org before the 1st September 2020. For individual claimants who are part of groups that have booked a chalet exclusively and the group wishes to keep the booking we will refund the deposit(s) for those who no longer wish to come and subtract double this refunded amount from the total website chalet price. (See a worked example here) If the group leader is then able to fill any of these spaces we will add on the doubled deposit amounts on a per person basis to the chalet total.
If you wish to cancel after 1st September, you will receive a voucher for the monetary amount you have already paid which will be valid on all bookings until April 2022. Our full terms and conditions still apply, unless otherwise specifically stated on this page.
Acceptable reasons for cancellation are:
> Official Nationwide Travel bans from your country of origin to France or your incoming airport outside of France (Geneva, Milan etc.) which includes the dates of your stay up to the day of arrival
> Chalet closure, Resort closure or national lockdown of France preventing travel from your country of origin which includes the dates of your stay up to the day of arrival
> If your reason for cancellation is because you or a travelling dependent has contracted COVID-19 or are forced to quarantine due to government guidelines then you will be expected to claim from your travel insurance. There are now an increasing number of policies on the market that will cover such eventualities so please get in touch if you need help with this.
Some reasons for cancellation which we can’t cover are:
> Disinclination to travel
> Local Lockdowns – We cannot take responsibility for you not being able to come on your trip due to a local lockdown that may affect you. We are working on an insurance policy that we hope will cover this.
We’ve been working with one of the large insurers who can provide you with a policy that provides better access to pandemic and epidemic protection; including cover for Coronavirus-related claims.
They will cover you for:
If you contract an epidemic or pandemic disease or are subject to compulsory quarantine whilst on your trip
If you fall ill with an epidemic or pandemic disease (including COVID-19) or are required to quarantine as a result of your exposure to the disease, you will be covered for medical costs incurred as a result if you are outside the UK when falling ill. We will also provide cover for cutting short your trip, repatriation and/or extending your trip if you aren’t well enough or able to travel home as planned. Our policies will also cover the cost for one member of your travel party to stay abroad with you, where medically necessary, until you are fit enough to return home.
If you need to cancel your trip
Cancellation cover will apply if your trip is cancelled because you or your travel companion either have symptoms or are diagnosed with an epidemic or pandemic disease (such as COVID-19). There is also cover if you or your travel companion are required to quarantine (self-isolate) as a result of your individual circumstances, such as being requested to by the NHS 111 service.
If you need to take care of or be with a loved-one
You are also covered for cancellation or cutting short your trip if one of your, or your travel companion’s close relatives (such as a parent, child, sibling or grandparent) falls seriously ill due to an epidemic or pandemic disease (including COVID-19) and you or your travel companion are advised not to travel as a result. Similarly to general cancellation, you will need to provide a Doctor’s certificate to support your claim.
If you are denied boarding
If you, or someone that you are travelling with, are denied boarding of your pre-booked public transport by order of the carrier, the government or a public authority as a result of you or your travelling companion displaying symptoms of a contagious disease (including an epidemic or pandemic disease, such as COVID-19), we will provide cover for any unused and unrecoverable trip costs.
Please get in touch with us if you would like to know more about this policy and it’s finer details.
We take our cleanliness very seriously at Alpoholics and know that in these times it is particularly important to our guests. All our staff will be thoroughly trained pre-season, and we will seek guidance on current cleaning and safety protocols at the time of your stay. In the mean time you can rest assured that we will always adhere to the following:
Prepare for cleaning with appropriate protective wear and cleaning supplies. Using appropriate disinfectants to prevent the spread of bacteria and viruses and wearing the necessary protective gear where appropriate.
Clean each surface by removing dust and dirt, following detailed cleaning checklists for cleaning each room.
Sanitise all frequently touched surfaces; including doorknobs, cupboards, switches, electronic devices etc. Staff and guests will sanitise their hands on arrival, and there will be alcohol gel present throughout the chalets.
Check that the chalet has been thoroughly cleaned and sanitised on a frequent basis, with regular checks from management.
Finalise the preparation of the chalet for the next arriving guests, ensuring a minimum of 7 hours between guests to ensure throughout cleaning has been completed throughout the Chalet.