In light of the catastrophic Coronavirus pandemic that is currently affecting our lives & travel plans we want you to have complete confidence that should this situation go on for longer than expected, you and your money are safe.
Therefore, we have implemented the following:
A Flexible Booking Policy
An Insurance Policy Option Including COVID-19 Coverage
Thorough Cleaning Practices For Our Staff & Chalets
Due to the constantly changing situation regarding COVID-19 we have decided to update the section of our Terms & Conditions relating to deposit and balance payments to give everyone extra peace of mind. These will supersede the existing conditions and our full terms and conditions still apply, unless otherwise specifically stated.
From 10th September we will be halving the deposit amount to just £100pp for all new bookings and the final balance will be due 4 weeks prior to your arrival rather than 8 weeks. This new balancing payment date will apply to all bookings regardless of booking date.
If you wish to cancel for any reason other than those stated below we will retain £100 to cover costs already incurred and unrecoverable committed future costs.
If you wish to cancel for one of the following permitted reasons you will receive a voucher for the full monetary amount you have already paid (so no admin fee) which will be valid on all bookings until April 2022. This applies to ALL bookings including those where the final balance has been paid.
Acceptable reasons for cancellation are:
> Official Nationwide Travel bans from your country of origin to France or your incoming airport outside of France (Geneva, Milan etc.) which includes the dates of your stay up to the day of arrival.
> Resort / Full ski area closure which includes the dates of your stay up to the day of arrival.
>National lockdown of France preventing travel from your country of origin which includes the dates of your stay up to the day of arrival.
If Alpoholics cancel your holiday you will be entitled to either a monetary refund of the full amount paid to Alpoholics or vouchers worth 120% of that value to be used before April 2022 on a single booking (group/individual).
Scroll to end for full FAQ.
We’ve been working with one of the large insurers who can provide you with a policy that provides better access to pandemic and epidemic protection; including cover for Coronavirus-related claims.
NB. We are not an insurance broker so you will have to assess the suitability of any policy to your needs as a whole. The policy below is purely an example of a policy that appears to compliment our own booking/refund policy in order to give maximum protection for your stay with Alpoholics, particularly with regard to the current COVID-19 pandemic.
They will cover you for:
If you contract an epidemic or pandemic disease or are subject to compulsory quarantine whilst on your trip
If you fall ill with an epidemic or pandemic disease (including COVID-19) or are required to quarantine as a result of your exposure to the disease, you will be covered for medical costs incurred as a result if you are outside the UK when falling ill. We will also provide cover for cutting short your trip, repatriation and/or extending your trip if you aren’t well enough or able to travel home as planned. Our policies will also cover the cost for one member of your travel party to stay abroad with you, where medically necessary, until you are fit enough to return home.
If you need to cancel your trip
Cancellation cover will apply if your trip is cancelled because you or your travel companion either have symptoms or are diagnosed with an epidemic or pandemic disease (such as COVID-19). There is also cover if you or your travel companion are required to quarantine (self-isolate) as a result of your individual circumstances, such as being requested to by the NHS 111 service. Restricted travel due to a local quarantine will not be covered.
If you need to take care of or be with a loved-one
You are also covered for cancellation or cutting short your trip if one of your, or your travel companion’s close relatives (such as a parent, child, sibling or grandparent) falls seriously ill due to an epidemic or pandemic disease (including COVID-19) and you or your travel companion are advised not to travel as a result. Similarly to general cancellation, you will need to provide a Doctor’s certificate to support your claim.
If you are denied boarding
If you, or someone that you are travelling with, are denied boarding of your pre-booked public transport by order of the carrier, the government or a public authority as a result of you or your travelling companion displaying symptoms of a contagious disease (including an epidemic or pandemic disease, such as COVID-19), we will provide cover for any unused and unrecoverable trip costs.
Please get in touch with us if you would like to know more about this policy and it’s finer details.
We take our cleanliness very seriously at Alpoholics and know that in these times it is particularly important to our guests. All our staff will be thoroughly trained pre-season, and we will seek guidance on current cleaning and safety protocols at the time of your stay. In the mean time you can rest assured that we will always adhere to the following:
Prepare for cleaning with appropriate protective wear and cleaning supplies. Using appropriate disinfectants to prevent the spread of bacteria and viruses and wearing the necessary protective gear where appropriate.
Clean each surface by removing dust and dirt, following detailed cleaning checklists for cleaning each room.
Sanitise all frequently touched surfaces; including doorknobs, cupboards, switches, electronic devices etc. Staff and guests will sanitise their hands on arrival, and there will be alcohol gel present throughout the chalets.
Check that the chalet has been thoroughly cleaned and sanitised on a frequent basis, with regular checks from management.
Finalise the preparation of the chalet for the next arriving guests, ensuring a minimum of 7 hours between guests to ensure throughout cleaning has been completed throughout the Chalet.
1. What happens if I need to isolate prior to my holiday or cannot come due to myself or a travelling partner/loved one contracting COVID-19? Alpoholics will not be liable to issue any refund in this instance but there are various travel insurance policies that can cover you for this.
2. What happens if I’ve decided I don’t want to travel after I’ve paid my full balance but there is no travel ban or anything else in place that specifically prevents me from travelling on my intended date? You can try and find someone else to take your place to mitigate your costs. If it is health related, then, again, there are insurance policies that will cover this. Alpoholics will not be liable for any refund in this instance as the provision of the service will still be possible.
3. What happens if something happens mid-stay, such as resort closure due to COVID-19 or a travel ban comes into force? We will offer you a monetary voucher for the number of unused nights calculated on a pro-rata basis if the resort closes (ski area etc.) . If we have to cancel your stay and instruct you to leave then we will refund you the entirety of any monies paid directly to Alpoholics for any unused nights on a pro rata basis. This includes ski hire and lift passes purchased through Alpoholics.
4. What happens if I paid £200 deposit and want to cancel for my own reasons? We will refund you £100 and retain £100 to offset our cost. If you are part of a group you’ll have to find replacements or have the rest of the group cover the difference (minus the £100 which we’ll return to you) or accept the per person price as opposed to any discounted group price. We will then attempt to sell the newly available remaining beds in the chalet on the open market.
5. What if I’m part of a group, and don’t want to come? If you cannot find a replacement, then the group has the option to absorb the extra cost (minus the £100 which we’ll return to you) or revert to booking the chalet per room at the per person price stated above and on our website
6. What if the future situation is unclear when I come to pay my final balance? As a group you can decide to forfeit your deposit, alternatively you can go ahead and pay your balance. You will receive a monetary voucher should you then need to cancel for any of the aforementioned permitted reasons. If Alpoholics needs to cancel you will be entitled to either a full monetary refund or vouchers worth 120% of the accommodation value to be used before April 2022.
7. I’ve already booked and paid a £200 deposit, what does this mean for me? Nothing different! Your final balance will be due just 4 weeks prior to your holiday instead of 8 weeks, and if you decide to cancel outside of the permitted reasons you will forfeit only £100 instead of £200.
8. Why are you retaining £100 if I cancel? This will be used to offset costs already incurred from the moment you book your holiday such as processing fees, staff wages, advertising, admin fees and further costs associated with re-filling the beds or chalet.
9. If there is a travel ban or a lockdown that covers the dates of my stay then surely Alpoholics should be the ones to cancel and refund me? We will only cancel your holiday if it becomes clear that we are no longer able to provide the service you have paid for. If there is a travel ban from the UK this does not make this the case and if there is a French lockdown and/or a closure of the ski area this does not mean that all accommodation will be ordered to close as was exactly the case in March and April. It is therefore a gesture of goodwill on our part to offer you vouchers for a future stay as the last thing we want is for you to be out of pocket. At the same time we will have already incurred considerable costs by this point so offering vouchers is the only option from a business perspective.
If you have further questions please contact us at firstname.lastname@example.org.