All deposits for bookings taken from 17th April 2020 onwards will be fully refundable until 1st September 2020 for any reasonable reasons relating to the COVID-19 Pandemic. These include legitimate worries (backed up with compelling evidence from government or government approved authorities) that your travel is likely to to not go ahead for your intended dates. Any refund request must be made in writing to email@example.com before the 1st September 2020. For individual claimants who are part of groups that have booked a chalet exclusively and the group wishes to keep the booking we will refund the deposit(s) for those who no longer wish to come and subtract double this refunded amount from the total website chalet price*. If the group leader is then able to fill any of these spaces we will add on the doubled deposit amounts on a per person basis to the chalet total.
If you wish to cancel after 1st September, you will receive a voucher for the monetary amount you have already paid which will be valid on all bookings until April 2022.
Acceptable reasons for cancellation are:
> Official Nationwide Travel bans from your country of origin to France or your incoming airport outside of France (Geneva, Milan etc.) which includes the dates of your stay up to the day of arrival
> Chalet closure, Resort closure or national lockdown of France preventing travel from your country of origin which includes the dates of your stay up to the day of arrival
> If your reason for cancellation is because you or a travelling dependent has contracted COVID-19 or are forced to quarantine due to government guidelines then you will be expected to claim from your travel insurance. There are now an increasing number of policies on the market that will cover such eventualities so please get in touch if you need help with this.
Some reasons for cancellation which we can’t cover are:
> Disinclination to travel
> Local Lockdowns – We cannot take responsibility for you not being able to come on your trip due to a local lockdown that may affect you. We are working on an insurance policy that we hope will cover this.
A group of 20 guests has 3 members who wish to cancel before 1st September 2020. The chalet cost on our website was £16,000 (£800pp in total with £4000 deposit paid). They have each paid £200 deposit. We would refund 3 x £200 to those customers and then subtract 3 x £400 from the original chalet total making a new total of £14,800 for the chalet to be spilt over the remaining 17 guests (£870pp). If 2 of these spaces are then filled we would add £800 back onto the total leaving a final total of £15,600 between 19 people (£821pp).
*If the price paid for the chalet was less than the advertised website price then we reserve the right to only subtract (and later re-add if applicable) the deposit amount (per person) from the new total unless the discount was in line with the group’s legitimately earned ARS status.
Our full terms and conditions still apply, unless otherwise specifically stated on this page.