Support & FAQs

Booking your Holiday

Do you offer any discounts?

We have our Alpoholics Reward Scheme – ARS! Here you can earn points to work your way up the levels unlocking special deals along the way.  All information on this scheme can be found here.  Why not start working your way to that 50% off a holiday!  All our other current offers can be found here.

Do I need to pay a deposit?

A non-refundable deposit of £200 per person is payable to secure your holiday.

Are airport transfers included?

No, but we can help organise these for you.  Our useful links section lists several companies we can recommend.

Im a single traveller, can you accommodate me?

We can offer rooms for sole occupancy.  It is best to get in touch with us for a personalised quote, usually we charge 50% of the per person rate as a supplement.

What type of ski hire do I need?

Depending on your ability we can offer a number of options.  Our Armada skis are best suited to intermediate abilities and above.  If you are a beginner we will outsource you something more suitable that will still be fitted in house.

How do I know what lift pass I need?

A La Plagne pass will cover the La Plagne ski area, whereas a Paradiski Ski pass gives you unlimited access to Les Arc too.  If you are a senior or family then you may benefit from a reduced price pass. Check out our full guidance here.

Do I need insurance?

You must organise your own travel insurance, making sure you have adequate cover for your holiday.

Are my payments protected?

Our preferred method of accepting payments is through our booking system which uses a Stripe portal to accept card payments. As long as the holiday is worth over £100 and at least part of the holiday has been paid for with a credit card then all of your payments should be covered under Section 75 of the Consumer Credit Act should the company fail. However, this can vary case by case so its always best to check with your credit card provider.

What payments do you accept?

Acceptable payment types are Bank Transfer, Bankers Draft or through our secure online payment portal provided by Stripe. Prices are in £ (Pound Sterling) or Euros (€) depending on the product/service and the currency quoted at time of booking.

How will I be affected by Brexit?

Please see our full Brexit FAQ here.


Cancellation and refunds

I can no longer make my holiday, what can I do?

If someone else can take your place we can easily change the name on the booking.  If you are unable to come, depending on your notice period you will forfeit your deposit and any other amounts paid at the point of cancellation.  For full details please see our full Terms & Conditions.

Period before your arrival date when your cancellation is received by us Cancellation charge (being a % of the total Chalet Fees (including the booking deposit))
70 days or more Booking deposit only
69 days to 43 days 60%
42 days or less 100%


General Questions

When can I get into my chalet

Our chalets will be available from 4.30pm, this gives our chalet staff enough time to get them ready for your arrival.

When do I have to leave the chalet?

We ask that you vacate the chalet by 9.30am, this gives our chalet staff enough time to get the chalets ready for the next guests.

Ive never been on a chalet holiday before what should I expect?

A great week!  Expect to have all your needs catered for with a cooked breakfast and 4 course meal 5 nights a week, chalet staff on hand to answer your questions, and an in-house ski rental at your service!  Not to mention all our additional perks such as the Alps’ first BrewDog honesty bar and the ability to test out some of the latest kit for free!

Ive got a food allergycan you cater for me?

You can specify any dietary requirements and allergies you may have by adding a note on our online booking portal.  Our chefs will then be able to cater specifically to your needs. If you (or anyone in your group)  has an allergy that is severe please consult us prior to booking so we can establish the most appropriate course of action.  Please note we require this information 3 weeks prior to your holiday.  Any dietary requirements will incur a £50pp charge if we do not know in advance due to last minute sourcing of ingredients.

Were a large group of people travelling together, can you help?

Yes! We have 3 chalets sleeping a total maximum of 31 guests within the same complex so even if you’re a large group we can accommodate you split across our chalets.

I dont ski or snowboard, will there be anything for me to do if I come?

La Plagne boasts a large amount of activities off and on the slopes that you can get involved in.  An Olympic bobsleigh run, husky rides, toboggan run or snow-shoe walks just to name a few!  Or you can relax hard with a massage within the comfort of your own chalet.

Will there be snow?

We’ve chosen La Plagne for it’s excellent snow record, often still found snowing in May!  With 70% of the slopes above 2000m altitude, Paradiski guarantees optimal snow conditions.  La Plagne’s Glacier sits at 3250m so will always have snow, not to mention the resort has plenty of snow making facilities should it need that extra boost!

When is my hosts day off?

Your hosts will have Monday and Thursday as their days off.  Here your continental breakfast will be laid out the night before and we can organise somewhere for you to have dinner that evening.  Don’t panic, you’ll still have a cold breakfast option and Afternoon Tea waiting for you after a day on the slopes!

Im really keen, is it possible to ski on my arrival and departure day?

If you want!  We can accommodate this by arranging to fit your ski hire early and storing your bags for you.  If you wish to ski on your departure day please bear in mind it will not be possible to re-enter the chalet to shower etc in order to prepare for our next week’s arrivals.

What linen and towels do you provide?

All our rooms come complete with bed linen, a bath towel, a spa towel for the hot tub and a robe.  We are trying to minimise our environmental impact so we do not offer mid-week linen or towel changes as standard.

Do you provide toiletries?

We provide Eco Friendly ‘Faith in Nature’ hand soap and shower gel in each bathroom for your use.  In line with our sustainability drive these use fully recycled packaging and are vegan, biodegradable and cruelty free!

Are your chalets secure?

All our chalets have a unique key code in order to enter them. Just don’t shout the code out when trying to get in after a few too many!

What Après activities are available?

You can visit the Bergerie restaurant on the slopes for Après parties, go on a skidoo trip, husky rides, or even feel the rush as you go down the Olympic bobsleigh run!  If a little less adrenaline is your thing why not relax in your own chalet with a massage.

Do you have hairdryers available?

Yes! Just ask your host on arrival if you cannot find one in your room.

Is there Wifi in the chalets?

Yes, our complimentary wifi reaches throughout our chalets.

Ive got kids, what can they do?

We can help organise ski hire and ski school lessons for your children during the day.  Within our chalets we have a few games and you can log into Netflix to keep them entertained.  Some chalets even have ‘snug’ areas perfect for kids.

How far are the chalets from the airport?

If your travelling from Geneva to La Plagne then this journey on average takes 2.5-3 hours.  However, this time can vary depending on traffic and weather conditions.  The closest train station is Aime, just a 20 minute drive away.  You can also fly into Chambery which is closer but please be aware sometimes there are disruptions due to the fog here and you may find it harder to find a transfer.

Is parking available at the chalet?

Yes, there is parking outside Chalet Antoine and Mustang Chalet.  Please email us to reserve a space. There are also a number of free open air car parks close by.

Are pets allowed in the chalet?

If you have booked a chalet for sole occupancy then yes!  We welcome well behaved dogs and cats!

Your Stay

Come And Enjoy The Delights Of The Alpoholics Experience With Us!

Food & Drink

Delicious Cuisine, Fine Wine & Tasty Beers!

La Plagne

Exceptional Skiing And Lots To Do!


Wednesday Apres-Ski Parties With Alpoholics & BrewDog