Booking your Holiday

Do you offer any discounts?

We have our Alpoholics Reward Scheme – ARS! Here you can earn points to work your way up the levels unlocking special deals along the way.  All information on this scheme can be found here.  Why not start working your way to that 50% off a holiday!  All our other current offers can be found here.

Do I need to pay a deposit?

A non-refundable deposit of 20% of your booking is payable to secure your holiday.

Are airport transfers included?

No, but we can help organise these for you.  Our useful links section lists several companies we can recommend.

I’m a single traveller, can you accommodate me?

We can offer rooms for sole occupancy.  It is best to get in touch with us for a personalised quote, usually we charge 50% of the per person rate as a supplement.

What type of ski hire do I need?

It depends on your ability and personal preference. There are packages for beginners up to advanced. (Ask if you require the super advanced package as it isn’t listed!) Generally, for most of our guests who have skied before they are happy with intermediate.  If you are an experienced skier then you’ll probably enjoy the more advanced skis!

How do I know what lift pass I need?

A La Plagne pass will cover the La Plagne ski area, whereas a Paradiski Ski pass gives you unlimited access to Les Arc too.  If you are a senior or family then you may benefit from a reduced price pass. Check out our full guidance here.

Do I need insurance?

You must organise your own travel insurance, making sure you have adequate cover for your holiday. Please ensure this covers any rental equipment if you are not going to add on the specific rental equipment insurance at the shop.  Carte Neige for lift passes can be added at the office before you hop on your first lift.

Are my payments protected?

Alpoholics are an ABTOT-bonded operator, so any payments to Alpoholics for services sold by and/or provided by us are fully protected against the financial failure of Alpoholics.

What payments do you accept?

To keep prices competitive, we ask guests to pay by bank transfer. Your booking is automatically confirmed once payment is received. Acceptable payment types are Bank Transfer, Bankers Draft or through our secure online payment portal. Prices are in £ (Pound Sterling) or Euros (€) depending on the product/service and the currency quoted at time of booking.  We do not accept American express.  Your final balance will be due in one BACS payment.

How will I be affected by Brexit?

Please see our full Brexit FAQ here.

Cancellation and refunds

I can no longer make my holiday, what can I do?

If someone else can take your place we can easily change the name on the booking.  If you are unable to come, depending on your notice period, you will forfeit your deposit and any other amounts paid at the point of cancellation.  For full details please see our full Terms & Conditions.

Period before your arrival date when your cancellation is received by us, with cancellation charge (being a % of the total Chalet Fees (including the booking deposit))

70 days or more – Booking deposit only

69 days to 43 days – 60% of total balance

42 days or less – 100% of total balance

General Questions

When can I get into my chalet? 

Our chalets will be available from 4.30pm, this gives our chalet staff enough time to get them ready for your arrival.

When do I have to leave the chalet?

We ask that you vacate the chalet by 9.30am, this gives our chalet staff enough time to get the chalets ready for the next guests.

I’ve never been on a chalet holiday before what should I expect?

A great week!  Expect to have all your needs catered for with a cooked breakfast and 4-course meal 5 nights a week, chalet staff on hand to answer your questions, and in-house equipment delivery service!  Not to mention all our additional perks!

I’ve got a food allergy – can you cater for me?

You can specify any dietary requirements and allergies you may have by adding a note on our online booking portal.  Our chefs will then be able to cater specifically to your needs. If you (or anyone in your group)  has a severe allergy, please consult us prior to booking so we can establish the most appropriate course of action.  Please note we require this information 6 weeks before your holiday.  Vegan, Gluten and Dairy free dietary requirements will incur a £25pp charge to cover the sourcing of additional ingredients.

We’re a large group of people travelling together, can you help?

Yes! We have 3 chalets sleeping a total maximum of 31 guests within the same complex so even if you’re a large group we can accommodate you split across our chalets.

I don’t ski or snowboard, will there be anything for me to do if I come?

La Plagne boasts a large number of activities off and on the slopes that you can get involved in.  An Olympic bobsleigh run, husky rides, zip lines, toboggan run or snow-shoe walks just to name a few!  Or you can relax hard with a massage within the comfort of your own chalet.

Will there be snow?

We’ve chosen La Plagne for it’s excellent snow record, often still found snowing in May!  With 70% of the slopes above 2000m altitude, Paradiski guarantees optimal snow conditions.  La Plagne’s Glacier sits at 3250m so will always have snow, not to mention the resort has plenty of snow making facilities should it need that extra boost!

When is my host’s day off?

Your hosts will have Monday and Thursday as their days off.  Here, your continental breakfast will be laid out the night before and we can organise somewhere for you to have dinner that evening.  Don’t panic, you’ll still have a cold breakfast option and Afternoon Tea waiting for you after a day on the slopes!

I’m really keen, is it possible to ski on my arrival and departure day?

If you want!  We can accommodate this by arranging to fit your ski hire early and storing your bags for you.  If you wish to ski on your departure day please bear in mind it will not be possible to re-enter the chalet to shower to prepare for the next arrivals.

What linen and towels do you provide?

All our rooms come complete with bed linen, a bath towel (over 12s), a spa towel for the hot tub and a robe.  We are trying to minimise our environmental impact so we do not offer mid-week linen or towel changes as a standard.

Do you provide toiletries?

We provide Eco Friendly ‘Faith in Nature’ hand soap and shower gel in each bathroom for your use.  In line with our sustainability drive, these are in fully recycled packaging, vegan, biodegradable and cruelty-free!

Are your chalets secure?

All our chalets have a unique key code to enter them. Just don’t shout the code out when trying to get in after a few too many!  Please note the rooms themselves do not individually lock.

What Après activities are available?

You can visit the Bergerie restaurant on the slopes for Après parties, go on a skidoo trip, husky rides, or even feel the rush as you go down the Olympic bobsleigh run!  If a little less adrenaline is your thing why not relax in your own chalet with a massage?

Do you have hairdryers available?

Yes! Just ask your host on arrival if you cannot find one in your room.

Is there Wifi in the chalets?

Yes, our complimentary wifi reaches throughout our chalets.

I’ve got kids, what can they do?

We can help organise ski hire and ski school lessons for your children during the day.  Within our chalets we have a few games and you can log into Netflix to keep them entertained.  Some chalets even have ‘snug’ areas perfect for kids.

What do you provide for infants?

We can provide cots and highchairs, although we ask you bring your own linen as we cannot provide this.  We generally don’t cater any special diet for infants under 3 as they are free of charge.

How far are the chalets from the airport?

If your travelling from Geneva to La Plagne then this journey on average takes 2.5-3 hours.  However, this time can vary depending on traffic and weather conditions.  The closest train station is Aime, just a 20 minute drive away.  You can also fly into Chambery which is closer but please be aware that sometimes there are disruptions due to the fog here and you may find it harder to find a transfer.  Grenoble and Lyon are also options.

Is parking available at the chalet?

Yes, there is parking outside Chalet Antoine/Declan/Boo Boo and Chalet Kishu.  Parking is done on a first-come, first-served basis with one car per chalet, you cannot reserve a spot.  There are also several free open air car parks close by.  We do not take any responsibility for damage to cars while parked. For the other chalets, there is only public car parking available.

Are pets allowed in the chalet?

If you have booked a chalet for sole occupancy then yes!  We welcome well-behaved dogs and cats!  We charge a £50 per pet fee to cover additional cleaning and ask that you abide by our additional pet Pets on Holiday.

Do I need a visa to visit France?

There is a new entry and exit system in place.  You will be asked for your fingerprints and you may also be asked to provide proof of accommodation, return flight and funds to cover your stay.

Do your chalets have hot tubs?

Yes all of them! (Except Luiyah which we are currently confirming but it is looking promising!)  We fully clean and change the water on Saturdays so these will be ready to enjoy when you are back from skiing on Sunday as they need time to heat up.  For Antoine/Declan they will be available up until Friday dinner time when the water is changed.  We will not do mid-week water changes for the failure to follow our hot tubs rules resulting in the closing of the hot tub.

I’m arriving late, will there be food?

If it was a pre-planned late arrival after 9pm then we will serve a charctuerie and cheese plater with baguettes and spreads.  If it is due to delays we will serve our usual offering up until 8pm, after this it will be just a main and starter.  After 9pm, due to staffing hours if you are delayed arriving after this we will have a main course plated for you to enjoy.