Previous Terms & Conditions

(Updated 16th January 2022 and covering all bookings made for Winter 2022-23 and onwards including those deferred from 2021-22 and before)

1  These terms

1.1           What these terms cover.   These terms and conditions apply to your booking of our chalet accommodation and related services.

1.2           Why you should read them. Please read these terms carefully.  These terms tell you who we are, how we will provide our chalet accommodation and related services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us  to discuss.

1.3           Your travel insurance obligations. Please note in particular your insurance obligations set out in clause 11. In the event that we are unable to fulfil your booking due to unavoidable or extraordinary circumstances (as described in clause 11.2) you will not be entitled to a refund of any Chalet Fees or booking deposit. You must ensure that you have suitable travel insurance in place so that you are not left out of pocket in such circumstances. We strongly recommend purchasing travel insurance AS SOON AS you make your booking with us.

2  Information about us and how to contact us

2.1           Who we are. We are Alpoholics Ltd a company registered in England and Wales. Our company registration number is 07364174 and our registered office is at 2 Teal Close, Fareham, Hampshire, England, PO16 8HG.

2.2           Our website.  Our website is available at https://www.alpoholics.co.uk/ (“Website”).

2.3           How to contact us. You can contact us by telephoning our customer service team at 0203 488 0969 or by writing to us at info@alpoholics.co.uk or 2 Teal Close, Fareham, Hants, PO16 8HG.

2.4           How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your Booking Reservation.

2.5           “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3  Booking process and contract formation

3.1           You can use our Website to initiate a booking enquiry by completing our website enquiry form found on our Website or by calling 0203 488 0969 (“Booking Enquiry”).  Should you have any special requests please let us know.

3.2           Once we have received your Booking Enquiry we may contact you (either by phone or email) for further information relating to your Booking Enquiry.

3.3           We will then will let you know (either by phone or email) what options are available including whether your preferred chalet(s) is (or are) available on your preferred dates, the applicable chalet fees for your stay, and whether we can accommodate any special requests made by you.

3.4           Where you wish to proceed with one of the options notified to you by us, you must complete a booking reservation (“Booking Reservation”) and (to the extent that the information was not provided in your Booking Enquiry) provide us with such information as we request including your telephone number and email address and the full name, address and date of birth for you and everyone who will be staying at the Chalet(s) (each your “Guest”).  We require that you are least 18 years of age to make a Booking Reservation. This applies where you are making a Booking Reservation on your own behalf and/or for any Guests.

3.5           You will be responsible for your Guests and shall procure the Guests’ compliance at all times with these terms and conditions.

3.6           In the event a Guest breaches any of the provisions set out in these terms and conditions, then without prejudice to our rights to bring a claim against the defaulting Guest, such a breach will for the purpose of these terms and conditions will be considered a breach by you.

3.7           Our acceptance of your Booking Reservation will only take place when:

3.7.1             we email you our booking confirmation email (“Booking Confirmation”) which may amongst other things confirm:

3.7.1.1          the Chalet address and location (the “Chalet(s)”);

3.7.1.2          the dates of your stay;

3.7.1.3          the Chalet fees (including the non-refundable deposit payable) (the “Chalet Fees”);

3.7.1.4          a link to these terms and conditions;

3.7.1.5          log-in details to the secure payment page to pay the relevant deposit and/or other fees applicable; AND

3.7.2               you have paid the relevant deposit (if booked more than 10 weeks in advance of your stay with us – see clause 5.2 below) or the full amount of Chalet Fees (if booked less than 10 weeks in advance of your stay with us – see clause 5.3 below).

4  Provision of Information by you

4.1           We may require certain information from you as part of the booking process and leading up to, during and after your stay. You agree that you will promptly provide us with all such information that we may require and that it will be accurate, truthful, complete and up-to-date. Furthermore you agree to notify us immediately if there are any changes to such information, including changes to the information contained in your Booking Reservation.

5  Chalet Fees and payment

5.1           A non-refundable deposit of £200 per Guest is required at the time of booking in accordance with the Booking Confirmation (or such other amount as may be indicated in the Booking Confirmation).

5.2           Subject to clause 5.3, the final balance of the Chalet Fees are due 10 weeks prior to your stay with us commencing.  We will send you an email reminding you at the balance is due.  If final payment has not been received by this date, we reserve the right to cancel your contract with us and the deposit already paid by you shall not be refunded.

5.3           Should the Booking Reservation be made within 10 weeks of your stay with us commencing, the full amount of the Chalet Fees are payable at the time of booking in accordance with the Booking Confirmation.

5.4           We only accept payment of the Chalet Fees by bank transfer or by debit card or credit card payments via our secure online payment page as notified to you or a third party secure app which we use to accept American Express payments.

5.5           We require that any user of a personal credit card or debit card should be at least 18 years of age and have the permission of the cardholder.

5.6           You must pay the Chalet Fees in the currency we notify you of in the Booking Confirmation, or such other currency we agree with you in writing.

6  Security deposit

6.1           In some instances, including without limitation Stag/Hen groups, we may (where we consider it appropriate in our sole discretion) require a cash security deposit for use of the Chalet(s) and any other Alpoholic’s property (including bed linen, transport vehicles, ski rental and anything else associated with your stay) (together the “Alpoholic’s Property”) against any loss or damage caused to such property during your stay.

6.2           If such a security deposit is required, details of it (including amount and payment details) shall be made to you in writing at least 1 week prior to your arrival date.  If you or any Guest causes any loss or damage to any Alpoholic’s Property (in whole or in part) during your stay, we shall be entitled to apply the security deposit against such loss or damage as set out in clause 6.3 and recover any additional amounts from you as set out in clause 6.4.

6.3           At the end of your stay we shall inspect all of the Alpoholic’s Property used by you during your stay and either:

6.3.1               refund the security deposit in full to you on check-out if we consider (in its sole discretion) the Alpoholic’s Property has not suffered any loss or damage during your stay; or

6.3.2               deduct from the security deposit an amount (up to the whole amount of the security deposit) for any loss or damage that we consider (in our sole discretion) that the Alpoholic’s Property has suffered during the stay.  We shall on check-out refund to you the balance (if any) of the security deposit.

6.4           If:

6.4.1               we return the security deposit to you and subsequently discover that you or your Guests have caused loss or damage to the Alpoholic’s Property; or

6.4.2               the security deposit does not cover the full value of the loss or damage caused to the Alpoholic’s Property by you or your Guests,

we shall be entitled to recover the full value of such loss or damage from you and you shall pay such amount to us upon demand.

7  Website information

7.1           We take reasonable skill and care to ensure that the information concerning our Chalet(s) and other Alpoholic’s Property is accurate, complete and up to date. However, we do not make any representations regarding the accuracy of the information relating to the resort and surrounding area since changes can occur at any time outside our control.

7.2           The images of our Chalets on our website are for illustrative purposes only. Although we have made every effort to display the Chalets accurately, they may vary slightly from those images.

8  Our chalet accommodation and related services

8.1           We shall provide our chalet accommodation and all related services with reasonable skill and care.

8.2           If you or any of your Guests have any dietary requirements or allergies please let us know in advance of your stay in writing by putting this on the booking system as soon as possible (and in any event no later than 2 weeks before your stay) so that we can let you know whether such requirements can be accommodated by us or not.

8.3           On the day of your scheduled arrival with us, your room will be available after 4.30pm.  If you arrive earlier you are welcome to leave your luggage with us whilst you pop into town for a coffee or lunch. The same conditions apply to self-drive guests. You will not have any access to the Chalet before these times so if arriving early please bear this in mind.

8.4           On departure day you must vacate your Chalet by 10:00am. If requested by you and agreed by us, we may provide storage facilities for luggage on departure day however you will not be permitted to enter the Chalet after 10:00am (other than to collect your luggage from the storage facilities at an agreed time) in order to avoid compromising the experience of the imminently departing or recently arrived guests.  If you are planning to ski on your last day we cannot provide a room to shower or change in or any access to the premises as the Chalet(s) will have been cleaned ready for new guests who could arrive at 4.30pm.

8.5           If you would like to use our in-house Armada skis or Lobster Snowboards please enquire on arrival as to availability and terms and conditions.

9  Your general obligations relating to our chalet accommodation and related services

9.1           Behaviour.  You and all of your Guests are expected to behave in an orderly and acceptable manner. Should your behaviour threaten the condition of the accommodation or impair the enjoyment of other guests to an extent that may compromise our reputation or the chances of said guests returning to us in the future, we reserve the right to terminate our contract with you. You will also be liable for the cost of any damage so caused as well as any other costs incurred as a result of such behaviour.

9.2           No smoking.  We operate a strictly no smoking policy in all our vehicles and inside our Chalet(s). If you or any Guest wish to smoke they must do so outside of the property in designated smoking areas and dispose of any waste in the appropriate receptacles.

9.3           Pets.  You are not permitted to allow pets (or any other animals) into the Chalet(s) without our prior written approval. If you wish to bring your pet with you to the Chalet(s), please contact us.

9.4           Outdoor Shoes. It is important that, for your comfort, a pair of slippers or indoor shoes are included in your packing as outdoor shoes are strictly forbidden inside the Chalet(s). Please also bring suitable footwear for walking in snowy/wet conditions.

9.5           Safety and security.   It is your responsibility to ensure that all entrance and exits to the Chalet(s) you are staying in are suitably secured and locked each time you leave the Chalet(s).  You and your Guests are responsible for the safety of your own personal possessions, documents and equipment.  Any such items left in our Chalet(s) is done so at your own risk and we shall not be responsible if they are lost or stolen and you shall ensure that you have suitable travel insurance in place to cover such items.

9.6           Children. Unless otherwise agreed by us in writing, there must a be at least one adult (aged 18 or over) for every four children (aged under 18) staying in any Chalet. No matter how much care is taken, our Chalet(s) are not childproof.  If you have children with you it is your responsibility to ensure their children are supervised at all times.

10  Transfers

10.1 We are no longer able to offer transfers to and from resort.  It is your own responsibility to organise your travel arrangments.

11  Travel Insurance and unavoidable or extraordinary circumstances

11.1        Unavoidable or extraordinary circumstances. We will not be obliged to refund any Chalet Fees or booking deposit or pay any compensation or other amount to you or your Guests if we are unable to fulfil your booking (or any part of it) or otherwise perform our contract with you (or any part of it) as a result of any unavoidable or extraordinary circumstances (as described in clause 11.2).  This includes if any guests contract Covid-19 or show symptoms preventing travel prior to their holiday. You should ensure that you have suitable travel insurance in place to cover such circumstances. It is also now possible to obtain travel insurance for border closures so please make sure you choose a policy that you are happy with as Alpoholics cannot act as your insurer in the event of any circumstances outside the scope of these terms & conditions.

11.2        In these terms and conditions “unavoidable or extraordinary circumstances” means any situation which is beyond our reasonable control, the consequences of which could not have been avoided even if we had taken all reasonable measures. Such situations will include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural disasters, volcanic activity, adverse weather conditions, fire, flood, avalanche, pandemic, epidemic, closures, restrictions or travel advice imposed or issued by any regulatory authority or other third party.

11.3        Travel Insurance. You and your Guests must purchase robust travel insurance (including winter sports cover) as soon as you book your holiday (and in any event within 1 week after making your booking). This must include (without limitation):

11.3.1            cover for you or your Guests in the event that you need to cancel your holiday or if your booking cannot be fulfilled by us due to unavoidable or extraordinary circumstances;

11.3.2            medical expenses and personal liability cover for you and your Guests (including mountainside rescue and repatriation to your home country);

11.3.4            cover to protect your possessions including baggage and ski equipment;

11.3.5            cover to protect loss or damage to any ski, snowboard or mountaineering equipment you may rent.

11.3.6        It is also now possible to obtain travel insurance for border closures so please make sure you choose a policy that you are happy with as Alpoholics cannot act as your insurer in the event of any circumstances outside the scope of these terms & conditions.

11.4        You must ensure that you have read your insurance policy details carefully and take them with you on your holiday. It is your responsibility to ensure that the insurance cover you and your Guests purchase is suitable and adequate for your particular needs, including all winter sports / activities which you may wish to take part in.

11.5        We may request to see a copy of your travel insurance policy.  If we make such a request, you agree to present to us as soon as possible (and in any event within 2 days of our request) a copy of your travel insurance policy.

11.6        In the unlikely event that we are unable to fulfil your booking or otherwise perform our contract with you as a result of any unavoidable or extraordinary circumstances, you agree that you and your Guests will first seek to claim off your travel insurance policy for any Chalet Fees and deposit paid by you and you will not seek to make any other claim unless you have first made a claim under your travel insurance policy.

12  Your rights to make changes and cancellation

12.1        If you would like to make any change to your booking as set out in the Booking Confirmation, please contact us. We will try to make the changes requested by you, however, we cannot commit to being able to make any changes once your Booking Reservation has been accepted by us.

12.2        If you wish to cancel your Booking Reservation which has been accepted by us for any reason (excluding the reason set out in clause 12.3) you may do so by contacting us.  Your cancellation will only be effective when it is received by us. As we incur costs from the time we confirm your Booking Reservation, cancellation charges will be payable. The amount of the cancellation charge will increase as your arrival date gets closer and will be calculated as follows:

Period before your arrival date when your cancellation is received by usCancellation charge (being a % of the total Chalet Fees (including the booking deposit))
70 days or moreBooking deposit only
69 days to 43 days60%
42 days or less100%

12.3        If you are cancelling your Booking Reservation which has been accepted by us because of something we have done wrong you must contact us immediately.  If our breach is not capable of remedy, or we are unable to remedy what we have done wrong within a reasonable period of time, we will reimburse you for the damage caused up to the sum you have paid to us.

12.4        Please note that if you contact us outside of our normal office hours of Monday – Friday (9am – 5pm) your request will only be classed to have been received on the next working day.

12.5        Depending on the reason for cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company.

12.6        Consumer rights and Package Travel Regulations. Please note that the provision of our Chalet accommodation and related services do not form a ‘package’ for the purposes of the Package Travel Regulations and the consumer regulations which give consumers the right to cancel online contracts within 14 days do not apply to the provision of our Chalet accommodation. For more information on consumer rights, visit the Citizens Advice website (www.citizensadvice.org.uk).

13  Our rights to makes changes and cancellation

13.1        In the unlikely event that the Chalet(s) becomes unavailable on the dates of your stay set out in the Booking Confirmation due to unavoidable or extraordinary circumstances we will let you know as soon as possible. In such circumstances clause 11 will apply and we will not be required to pay you a refund or offer alternative dates and you shall ensure that you have suitable travel insurance in place to cover you for cancellations in such circumstances.

13.2        We will be entitled to end any Booking Reservation accepted by us immediately in the event where:

13.2.1            you fail to pay any sums when they fall due under these terms and conditions; or

13.2.2            you (or any Guest(s)) otherwise breach any of these terms and conditions.

If we do, we shall notify you in writing and we will be entitled to keep all money paid by you to us.  If your stay has already commenced:

13.2.3            you will vacate the Chalet(s) immediately; and

13.2.4            you will procure that any Guest will vacate the Chalet(s) immediately.

14  Our responsibility for loss or damage suffered by you

14.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms (other than as a result of unavoidable or extraordinary circumstances), we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.

14.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

14.3        When we are liable for damage to your property. We will make good any damage to your property caused by us. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property.

15  How we may use your personal information

We will only use your personal information as set out in our https://www.alpoholics.co.uk/privacy-policy/

16  Complaints

Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or in writing to info@alpoholics.co.uk no later than 14 days after your stay with us.

17  Other important terms

17.1        We may transfer our agreement  with you to someone else. We may transfer our rights and obligations under these terms to another organisation.

17.2        You need our consent to transfer your rights to someone else.  You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3        Nobody else has any rights under our agreement with you.  The agreement  reached between us is between you and us. No other person shall have any rights to enforce any of its terms.  Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

17.4        If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5        Even if we delay in enforcing our rights under these terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

17.6        Which laws apply to these terms and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of these terms and our contract with you in the English courts.

 

Terms prior to 17th April 2020 –

Alpoholics Ltd (UK)

Please read these conditions carefully and retain for future reference as they form the basis of your contract between us Alpoholics Ltd and all those listed on the booking form on whose behalf the party leader is acting. A contract will only exist when we have received from you a completed and signed booking form and your deposit and we have sent to you confirmation of your booking and invoice.

  1. Deposits and Payments: Chalet Holidays

A non-refundable deposit of £200 per person is required at the time of booking. The final balance of payment is due 8 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit shall not be refunded. Should the booking be made within 8 weeks of the date of departure, the full amount is payable immediately. No contract shall exist between Alpoholics Ltd (UK) and yourself until the deposit has been paid.

Our chalets contain a lot of expensive facilities and equipment.  In the event of any loss or damage caused we will bill the person/people responsible. If the person/people responsible are not immediately obvious and/or do not reveal themselves we will have no choice but to spread the cost over the entire chalet group. You will be billed the amount it costs Alpoholics to repair/replace any damaged items plus a reasonable percentage to cover our time and inconvenience. This will be at the discretion of Alpoholics management but will always be fair and reasonable.

In some instances including Stag/Hen groups we will always take a cash deposit of 100€ per person which will be refunded on checkout provided there are no damages to any Alpoholics property including bed linen, transport vehicles, ski rental and anything else associated with your stay.

Forms of Payment:

Acceptable payment types are through our secure online payment portal provided by Worldpay ltd. or the SumUp app which we use to accept American Express payments. We can also take € cash in resort but not Sterling. Prices are in £ (Pound Sterling) or Euros (€) depending on the product/service and what has been agreed upon booking or at such a time as said product/service is purchased.

In the event of dishonoured payment the group leader will be contacted to make immediate payment by other means. Failure to do this will mean automatic cancellation of the booking.

In the event of late payment of your final balance, charges or loss of revenue incurred on our behalf will be added to your balance.

Alpoholics Ltd. guarantees the price of the holiday as quoted at the time of booking and reserves the right to increase or decrease the price of unsold holidays at any time. There will be no remibursement for any products or serviced bought at an agreed price if the price for the same product or service is subsequently lowered by Alpoholics or any of our partners for any reason.

  1. Cancellation & Changes

By Alpoholics Ltd (UK) – In the unlikely event of Alpoholics Ltd (UK) having to cancel/change your holiday details you will be notified as soon as possible and will have the choice of the following, as applicable:
A – accepting the change.
B – accepting an alternative holiday with us at no extra cost.
C – If the change is substantial enough to reasonably warrant it, cancelling your holiday, in which case we will offer you a full refund.

By You – If you are obliged to cancel your booking you must inform Alpoholics Ltd (UK) in writing immediately to info@alpoholics.co.uk . In all cases your deposit will be forfeited and you will become liable for charges on the following scale:
• Over 8 weeks before departure date – deposit only
• Under 8 weeks before departure – 100% of holiday cost unless we are able to fill the beds in which case any revenue lost by Alpoholics will be forfeited.

  1. Behaviour

Whilst on Alpoholics Ltd (UK) property all clients are expected to behave in an orderly and acceptable manner. Should their behaviour threaten the condition of the accommodation or impair the enjoyment of other guests to an extent that may compromise our reputation or the chances of said guests returning to us in the future, Alpoholics Ltd (UK) reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage so caused as well as any other costs incurred as a result of their expulsion from the premises.

  1. Responsibility

In the event of death or personal injury to yourself or any of your party travelling with us under your booking we do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or personal injury is caused through no fault of ours or our suppliers or is due to circumstances which we could not reasonably foresee or have avoided.

You agree that if you have a claim against us which is the fault of another party that in the event of our dealing with your claim those rights that you have against the other party are transferred to us or our insurers. Various International Conventions govern compensation, which can be paid in other circumstances whilst on holidays or travelling and these Conventions apply to our Contract with you.

  1. Disclaimer

All persons undertaking the activities operated by Alpoholics Ltd (UK or France) and our suppliers accept and understand that the activities contain an inherent level of risk of death and personal injury, no claim pertaining to injuries or death sustained whilst participating in one of Alpoholics Ltd (UK) or our suppliers activities will be entertained nor liability accepted by Alpoholics Ltd (UK or France) or its suppliers.

  1. Vehicle, Personal Possessions and Luggage.

Alpoholics Ltd (UK or France) will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavour to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.

  1. Smoking policy

We operate a strictly no smoking policy in all our vehicles and inside our accommodation facilities. If people wish to smoke they must do so outside of the property in designated smoking areas and dispose of any waste in the appropriate receptacles.

  1. Check In / Check Out Times

On arrival, your room will be available after 4.30pm on departure day you must vacate your room by 10:00am. If required storage facilities for luggage will be provided on departure day however you will not be permitted to enter the chalet outside of these times in order to avoid compromising the experience of the imminently departing or recently arrived guests.

Arrival: If, however, you arrive earlier you are welcome to leave your luggage with us whilst you pop into town for a coffee or lunch. The same conditions apply to self-drive guests. You will not have any access to the chalet before these times so if arriving early please bear this in mind.

Departure: If you would like to ski on your last day, and consequently are planning to book a later return flight, Alpoholics can store your luggage in the chalet free of charge. We cannot provide a room to shower or change in or any access to the premises as the chalet will have been cleaned ready for new guests who could arrive at 4.30pm. We will of course try our best and if we can help we will.

  1. Insurance

Everyone booking a Alpoholics Ltd (UK) holiday must be insured. It is strongly advised that you and all members of your party purchase robust travel insurance as soon as you book your holiday. It is your responsibility to ensure that everyone in your party has purchased a suitable winter sports insurance policy. This should also cover missing your arrival transfer due to delayed flights/train and missing your return flight/train due to unforseen circumstances on the road from resort as conditions can be extreme and Alpoholics cannot take any responsibility for any unforseen circumstances or offer any compensation for any missed onward travel or anything else that’s not our direct responsibilty.

  1. Complaints

Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or in writing to info@alpoholics.co.uk no later than 14 days after returning to the UK.

  1. Visa/Passports

It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting.

Applicable to Winter Chalet Holidays – Remember, most flights are to Geneva in Switzerland which is not an EC member.

  1. Website Information

www.alpoholics.co.uk website information is correct to the best of Alpoholics Ltd (UK) knowledge at the time of going live. Information relating to the resort cannot be guaranteed since changes can occur at any time outside the control of Alpoholics Ltd (UK)

  1. Transfers

Unless otherwise agreed, transfers are included in the price of your holiday provided the following conditions are met: (Geneva only)

La Plagne Chalets – Saturday Arrival/Departure Day

To ensure our complimentary transfers are available, please book your arrival day flights to arrive on the Saturday afternoon as close to but NO LATER THAN 2:15pm as the bus will aim to leave at around 3:15pm from Geneva. Your departure day flights need to depart early afternoon as close to but NO EARLIER THAN 2pm from Geneva (the bus will leave between 7:30 and 08:30am depending on expected traffic).

Feel free to book an earlier arrival day flight or a later departure day flight if it makes more sense but you may have to wait at the airport to connect with your transfer or return flight.

Complimentary transfers will normally consist of a shared coach with the other Alpoholics chalets (in the same resort) so provided that there are no flight delays we will keep waiting times to a minimum*.

Transfers from Aime for the snow train are complimentary on arrival days only, provided that the day trains are booked. The Eurostar train arrives at Aime at 18.47pm. Trains do not depart from Aime on your return journey but depart from Moutiers at 10:14am so please book accordingly.

Important: If you wish to arrive on the early snow train and/or leave on the later snow train we may be able to accommodate this but will need to know well in advance and an extra cost will apply depending on numbers as you will need a separate transfer.

There is no extra discount for self-drive.

Please be aware baby car seats and booster seats are not a legal requirement in France and cannot be fitted to the coaches.

Complimentary transfers are not available under any other conditions and it is your responsibility that all your group members are aware of these conditions.

* For delayed flights, the maximum we can wait is up to half an hour after the scheduled departure time in order to avoid compromising driver hours regulations. If your flight is delayed by more than this we will endeavour to arrange an alternative. You will have to pay for this initially but you will normally be able to reclaim this on your travel insurance if you have kept within these times. It is not always possible to arrange an alternative and the only solution may sometimes be a taxi(s). Please ensure that you have sufficient travel insurance to cover this eventuality.

Transfers may be by our own vehicles or by vehicles of other providers with whom we might make arrangements from time to time. It may sometimes be necessary to combine, on certain transfers, clients arriving or departing on more than one flight, which may require additional waiting time at the airport. Clients travel in our vehicles or other providers’ vehicles at their own risk. Transport around resort during the holiday is at the discretion of Alpoholics staff.

IMPORTANT: Incorrect information that requires additional transfers be organized at short-notice will be charged at a minimum of 300 euros each way for up to 4 people. Additional seats will be charged at 90 euros per person thereafter.

On clear days the normal transfer time from Geneva to La Plagne is 2hr30mins. Due to extreme mountain conditions during the season this is not always possible. Therefore occasionally we have to allow 4+ hours to transport you safely back which includes adequate time to check-in. The decision will reside with Alpoholics or whichever transfer company has been hired.

We will always allow a sensible amount of time to get you safely and on time to the airport. However, there can be unforeseen exceptional circumstances that mean you miss your flight or train. Please note that for any costs incurred you will need to claim against your holiday insurance. We will provide any paperwork required to support your claim but please ensure that everyone in your party has an insurance policy that covers this eventuality.

  1. Ski & Snowboard Test Equipment

If you would like to use our in-house Armada skis* or Bataleon Snowboards** you do so at your own risk and neither Alpoholics ltd. or any of its staff or partners can be held responsible for anything that may happen as a result (directly or indirectly) of using our equipment. Unfortunately, we don’t have a large amount of children’s equipment.

Our equipment is free to try for the 1st day but then we charge 15€ a day thereafter to cover maintenance. This is payable in resort in cash.

*Please note our skis are only suitable for intermediate skiers and above as they are not like the skis you would get from a rental shop and require a certain level of skill and control to get the most out of them.

  1. General Terms

Outdoor Shoes: It is important that, for your comfort, a pair of slippers or indoor shoes are included in your packing as outdoor shoes are strictly forbidden inside the chalet. Please also bring suitable footwear for walking in snowy/wet conditions.

Children: No matter how much care is taken, our chalet is not childproof. Alpoholics will not be held responsible for any accidents occurring within the chalet, it is the parent’s responsibility to ensure their children are supervised at all times.

Lost and Stolen Property: Any client not properly securing the exits after leaving the chalet will be liable for any property stolen as a result of that negligence.

Alpoholics will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst Alpoholics will endeavour to ensure the security of guests’ personal possessions, Alpoholics cannot guarantee it.

It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items.

Special Requests: If you have a special request, please clearly note this on your booking form, or if later make it in writing, but we cannot guarantee any request that you ask us to provide unless we have confirmed it in writing. If you request us to pass on requests to other service providers (e.g. Ski schools or nanny services) we cannot guarantee such services will be provided even if we confirm that they have been passed on. Please note that all services are provided subject to the conditions of the relevant supplier, some of which may limit or exclude the supplier’s liability to you.

Cots, High Chairs, – Please request at time of booking if you require this facility

Company Information

Alpoholics Ltd is registered in the UK
Company No. – 07364174
Bank Account
Acc. Name: Alpoholics Ltd.
Sort code – 30-94-92
Acc. no. – 16851860